Application Management, Maintenance & Technical Support

Managing business applications is essential for any business enterprise. Application management will generally include changes or enhancement, reporting modifications and requirements, integration with other systems, statutory compliance requirements and maintaining resources or support arrangements for any of your application software in use.

Your enterprise may be dealing with one or hundreds of applications. SI can streamline your application management processes for maximum efficiency and control. Our value proposition is to convert your maximum fixed costs to variable incidentals. We offer dedicated support teams which can be engaged on an hourly basis or service as your managed teams to deliver on all your application software maintenance and management requirements.

As part of this service offering we may also study and document your existing systems in place, suggest modifications and enhancements for optimal resource utilization. Our Technical Writers can be engaged to develop any manuals or technical documentations required. SI’s application modernization services are your safeguard to any future upgrade for your legacy applications.

An established & well defines process to manage and process issues and requirements is followed. This is supported by an Online Issue Management and Tracking system thereby allowing the client to get instant and on demand report on the state of engagement.

All such engagements are assigned with an engagement manager with multiple levels of escalations.

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